Warranty, Cancellations & Returns

Effective: September 2026
Tatiana Glen Studios (Tatiana and Glen LLC)

Made to order. Final sale.

Every piece is made by hand, to order, and in most cases to the size of your wall. Because each work is created specifically for you, all sales are final and we do not accept returns, except where consumer-protection law requires otherwise.

Handmade work varies: resin flow, veining, pigment density, edge and surface character will differ from photographs and from piece to piece. Screens and lighting also change how color reads. These are the nature of the work, not defects. If you are unsure how a piece will live in your room, ask us before you commit — we will always tell you.

Payment and cancellation

Full payment reserves your studio slot and starts production; there are no deposits. You may cancel for a full refund until midnight of the third business day after payment. After that, materials have been cut and color has been mixed for your piece, and the order cannot be cancelled.

Lifetime limited warranty — material durability

We stand behind the materials for the life of the piece. If the resin work on your piece structurally fails under normal indoor use — cracking, delamination, or separation of the resin from its substrate that is not caused by impact — contact us and we will repair, refinish or replace the piece at our discretion, for as long as you own it.

This warranty covers material durability only. It does not cover:

  • Scratches, chips, scuffs, or any damage from impact, dropping, or objects striking the surface
  • Normal wear, cleaning marks, or gradual color shift from prolonged direct sunlight or UV exposure
  • The mirror glass itself, or damage caused by mounting, hanging hardware, wall condition, or installation
  • Exposure to extreme heat, standing moisture, steam without ventilation, or chemicals beyond normal indoor use
  • Alteration, repair or refinishing by anyone other than the studio
  • Damage in transit (covered separately below)

The warranty applies to the original owner and requires the piece's Certificate of Authenticity number.

Damage in transit

Every shipped piece is insured. Inspect it at delivery. If there is visible damage, note it with the carrier before signing, photograph the outer packaging, the inner packaging and the piece, and email us within 48 hours of delivery. Keep all packaging until the claim is resolved. We will repair, replace or otherwise make it right.

Workmanship

If something about the finish is not what we agreed, tell us in writing with photographs within 30 days of delivery and we will put it right — repair, refinish, replacement or another fair remedy at our discretion.

Installation

We do not install. Pieces arrive ready to hang or place, with mounting guidance. Whoever installs the piece is responsible for the method, hardware and wall.

Contact

hello@tatianaglen.com · 347-210-5974